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Booking Terms

Bookings

A 'booking' means any order for our products or services on this site that is accepted by us.

Acceptance will be made by us (and a contract concluded) when we have received the required deposit or full payment from you.

There is no agent involved in this booking process, the contract is concluded between you as the Customer and us as the Business.

Refunds & Cancellations

In the event of a cancellation within 7 days of booking date, no refund of deposit will be made unless at the discretion of management.
However, full or part refund will be made, providing a replacement booking is taken, when any paid moneys will be held in credit against the future booking.
Cancellations made within 48 hours of or during booking, no refund will be made of deposit and full payment may become due.
To make a cancellation, you will be required to call us on 01669 631062. Please ensure you have your credit / debit card details handy in order that we can arrange for the refund (where applicable) to be made. Online booking refunds will be made by the booking company where applicable.
Where Guests do not show for the booking, the deposit is non refundable and a further booking fee of £50.00 may be applied when we are not advised of this cancellation.

Dogs have to be kept under control at all times, they are not allowed in Dining rooms or other public areas.
If they have used the garden 'to go', owners must clean up after them. Dogs are not to be left unattended in the room.

Queries and Complaints

If you have any queries of complaints in relation to the booking process, or our business, please contact us directly on 01669 631061.

Conditions

Burnfoot Guest House is Non Smoking Throughout. A smoking area is provided if required.

Accessibility information

Number Of Floors: 2  All guests accommodation on upper floor